PRIVACY POLICY AND TERMS OF BUSINESS
Fit2Drop is committed to a robust, transparent policy governing how data is collected and stored and shared.
This policy explains the types of data collected and how this information will be used.
WHAT TYPES OF INFORMATION DO WE COLLECT?
PERSONAL DATA
This is only ever collected voluntarily by the customer and provider to Fit2Drop - either via the website, booking forms (mailchimp) newsletter sign up (website or class sign up) or via email, phone or in person. We will only ever use your personal data for the reason it was supplied – i.e. If you have signed up for a class we will contact you with information pertaining to that service.
SENSITIVE DATA
Due to the nature of our business, some of the data collected is extremely sensitive. We need to establish that the class/service would be suitable for you and that we are reaching our compliance agreement with insurances held. We will ask information on pregnancy, birth, labour, injuries, health issue and recent medical information deemed relevant for the service required. None of this information would ever be used with a third party, and can be asked for at any point.
ACCESS INFORMATION
Fit2Drop web servers automatically log each visit that they receive. This data contains some information about you – the IP address of the computer you are using, the type of browser and operating system you are using and the Internet address of the website from which you came from. It also contains some connection information such as the page or service you are requesting and the date and time of the request. This information is used for the sole purpose of statistical information gathering and demographics relating to Fit2Drop’s website, and enables us to determine general visitor patterns and pathways within our pages.
PERSONAL INFORMATION
SUBMISSION FORMS AND SURVEYS
By registering with Fit2Drop, we may request and store basic information such as your name, address, e-mail address, and telephone number on our systems. Fit2Drop may on occasion request additional personal information to provide the specific service you are seeking (some of which may be deemed as sensitive personal data). This information will be securely retained and kept accurate for a reasonable period and then archived.
We may use the information you provide to contact you with information and promotional material regarding our services by email. We will never share your data with third party companies. By submitting
your information, you consent to its use in this way. If you would prefer to opt out, please contact us by phone, email or in writing, as well as using the unsubscribe button the emails sent out. You can also request to see any information held about you on our systems and paper records by requesting access in writing.
If you contact Fit2Drop by email, we keep a record of that correspondence for the purpose of conducting business. We store this information on our systems in order to offer you a personalised service, similar to the purposes outlines above.
FIT2DROP'S USE OF COOKIES
What are cookies?
A cookie is a simple text file that downloads to your computer or mobile device when you visit a website. They are designed to hold a small amount of data specific to your website visit but do not contain personal information and cause no harm to your PC or mobile device.
What we use cookies for:
Cookies make the interaction between you and our website faster and easier. If we didn't use cookies then every time you visited our site it would think you are a new visitor, meaning that your web experience wouldn't be as smooth or as fast.
HERE'S HOW WE USE COOKIES:
Enquiries:
When you make an enquiry using our website we place a cookie on your PC or mobile device. Knowing whether you've made an enquiry or not means we can send you to the most appropriate page rather than making you enquire again should you wish to access this information at a later date.
Analytics:
We use Google Analytics so we can help improve our website and service for both you and future visitors. Google Analytics uses various cookies in order to function.
Shopping Basket:
We use cookies to determine what products you have placed in your shopping basket. This allows us to remember what you have already placed in your basket should you choose to complete your purchase at another time.
How do I control or delete cookies?
Cookies are sent to your browser by a website, which are stored in the cookies directory on your computer. You can customise your browser's cookie settings if you wish to manage your cookie security. Managing these settings is highly recommended if you share access on your computer.
So you can check and update your cookies settings, you need to know what browser you are using and which version. You are able to find this out by opening the browser, clicking on 'Help' and then 'About'.
ENFORCEMENT:
Fit2Drop regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Fit2Drops treatment of personal information by contacting us through this website or by writing to us at:
Privacy Matters Fit2Drop
4 Perry Road,
Long Ashton
Bristol
BS41 9FE
When we receive formal written complaints at this address, it is our policy to contact the complaining user regarding his or her concerns. We cooperate with the appropriate regulatory authorities, including data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Fit2Drop and an individual.
If Fit2Drop changes its Privacy Policy, we will post the changes on this page so that you can be aware of them. If you don't want your information to be used in-line with any changes made, please contact us.
TERMS OF BUSINESS FOR CUSTOMERS
All classes are 55 minutes long.
Classes are non-refundable and non-transferable.
Classes must be paid in full and in advance of the course.
On attending the first class, no refund can be given for the cancellation of the term.
Classes are valid for the duration of the course for which they were registered.
There is no transferral of classes from term to term, course to course or person to person.
Classes may be cancelled due to circumstances out of your Instructor’s control eg poor weather conditions, sickness, but refunds will not be given